FAQ

Questions, answered straight

Sending, driving and franchising. If it's not here, ask us.

Sending

The Dodo app is coming soon to iPhone and Android. Once it's live you'll book, pay and track everything in the app.

Add what you're sending, the pickup and drop-off addresses and whether you want it collected now or at a time that suits you. You'll see the price before you book. A Dodo driver collects from your door and delivers it.

You and your recipient both follow the driver on live GPS, and you each get automatic updates when it's picked up, on the way and delivered. The driver confirms delivery in the app and proof of delivery is kept on record.

No. They'll get a text with a live tracking link.

Across London to start, with more areas to follow.

The price depends on distance, size and timing. You'll see it in the app before you book, and that's what you pay.

Parcels, documents, cakes and bakes, flowers and gifts, groceries and everyday items that fit in a car or on a bike.

Anything illegal, dangerous or restricted, plus alcohol, medicines, hot food and items that need to stay chilled. If you're not sure, ask us before you book.

Your driver will try to reach them, and our team will get in touch with you about next steps.

Every delivery is tracked and confirmed, so we can see what happened. Contact us and we'll look into it straight away.

Driving

Your own car, van, motorbike or bike and the right to work in the UK. Car, van and motorbike drivers also need a UK licence, hire & reward insurance, MOT, road tax and V5C. See the Drivers page for the full list.

Download the Dodo Agent app, create your account and upload your documents. Our team checks them and gets in touch.

No. Dodo couriers are self-employed contractors engaged by Evermile U.K. Limited.

You're paid a set rate for each completed drop, weekly, straight to your bank, with a statement in the Dodo Agent app.

Franchise

The Dodo brand, the Dodo app and Tookan's dispatch system, with support from our team. You run your own drivers and set your own prices. Get in touch and we'll walk you through it.

Fill in the enquiry form on the Franchise page and the team will be in touch.

Online shops

Yes, through Evermile, which connects Shopify and WooCommerce stores to Dodo and other couriers.

Still stuck?

Email support@dododelivery.app or use the contact form.

Contact support
Coming soon

The Dodo app is on its way

Launching soon on iPhone and Android. Get an email the moment it’s live.

You’re on the list

We’ll email as soon as the Dodo app is live.